Terms & Conditions Gempak99 – Terms of Use for Malaysia's Online Casino Platform

To register and use the Gempak99 platform, you must meet the following eligibility requirements set by our platform:

• At least 18 years at the time of registration. Gempak99 does not permit anyone under the legal age to use this platform under any circumstances.
• Is legally competent to enter into a binding agreement under applicable law.
• Not residing in a jurisdiction where the use of online gambling platforms is strictly prohibited under local law.
• Have never been voluntarily or involuntarily excluded from any online gambling platform.

Each user is only permitted to hold one active account at Gempak99. Holding more than one account — whether registered under your own name or using another person's details — is a serious violation that may result in all associated accounts being suspended and all balances forfeited without refund.

During registration, you are required to provide complete and accurate information, including your full name as per your identification card, an active Malaysian phone number, and a valid email address. Gempak99 reserves the right to request identity verification documents (KYC) at any time to confirm the accuracy of the information provided.

Your Gempak99 account password is entirely your responsibility. Gempak99 will never ask for your password via email, WhatsApp, or live chat. If you suspect that your account has been accessed by an unauthorised party, contact Gempak99 support immediately.

Gempak99 supports a range of deposit methods popular among Malaysian users. All deposits are processed within the stipulated timeframe and credited directly to your Gempak99 account with no deductions on Gempak99's end.

All deposits must be made using a payment method registered in your own name. Gempak99 does not accept deposits from third-party accounts. If a deposit is received from an unrecognised source or there are signs of suspicious activity, Gempak99 reserves the right to hold the funds pending the outcome of an investigation.

Gempak99 does not charge any additional fees for the deposit process. However, your e-wallet provider or bank may impose a small transaction fee in accordance with their own policies, which are beyond Gempak99's control.

Gempak99 is committed to processing all valid withdrawals promptly and efficiently. Winnings earned through fair play are the player's absolute right, and Gempak99 will not withhold any legitimate withdrawal without reasonable cause.

• Minimum withdrawal limit: RM 50 per transaction.
• Standard daily withdrawal limit: RM 50,000 (higher limits available for VIP members).
• Processing time: 1–3 hours on business days (Monday – Friday, excluding Malaysian public holidays).
• Withdrawals requested on weekends or public holidays will be processed on the next working day.
• Withdrawals must be made to a bank account or e-wallet registered in your own name, matching the details on your Gempak99 account.

Before your first withdrawal is processed, Gempak99 requires full identity verification (KYC). Documents typically required include a clear copy of your MyKad and a screenshot or statement of the payment method used for your deposit. The KYC process is normally completed within 24 business hours.

Gempak99 reserves the right to delay or decline a withdrawal if there are signs of fraudulent activity, attempted money laundering, bonus terms violations, or if the rollover requirement has not been met. In such cases, Gempak99's security team will conduct an investigation and keep the player informed of their withdrawal status.

Gempak99 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements (wagering requirements) that must be fulfilled before any bonus winnings can be withdrawn.

The rollover requirement means you must place wagers totalling the rollover amount before any bonus winnings become eligible for withdrawal. For example, if you receive a RM 100 bonus with a 25x rollover, you must wager a total of RM 2,500 before the bonus winnings can be withdrawn.

• Bonuses may only be used by registered Gempak99 members who have verified their account.
• Each bonus type may only be claimed one time only unless otherwise stated in the specific terms of the promotion concerned.
• Gempak99 reserves the right to void bonuses if there are signs of abuse, including the creation of multiple accounts to claim bonuses repeatedly.
• If you withdraw before the rollover requirement is met, any remaining bonus balance and associated winnings will be automatically forfeited.
• Bonuses cannot be transferred to another player or exchanged directly for cash.

All games on the Gempak99 platform — whether video slots, live casino, fish shooting, poker, baccarat, or Sports Betting — must be played in accordance with the rules set by the respective game providers and Gempak99's general policies.

• The outcome of all games on Gempak99 is determined by a certified Random Number Generator (RNG) system that is independently audited. Gempak99 cannot alter or influence the result of any game.
• Any attempt to exploit software bugs, use automated software (bots), or employ any other unauthorised method to gain an unfair advantage is strictly prohibited.
• Bets placed during outages or technical disruptions will be reviewed by Gempak99. In cases that cannot be resolved, Gempak99 reserves the right to void the bet and refund the original stake.
• Collusion between two or more players to manipulate game outcomes — particularly in poker or live games — is a serious violation that may result in account closure without any refund.
• For sports betting including the Malaysia Super League, EPL, and BWF badminton matches, all bets are considered final once the competing teams begin play, unless otherwise specified in the rules for that particular bet type.

Gempak99 employs a continuous monitoring system to detect any suspicious or unusual activity. Players suspected of fraud, collusion, or system exploitation will be temporarily suspended pending the outcome of an investigation. If fraud is confirmed, the account will be permanently closed and all balances and winnings forfeited.

A Gempak99 account may be closed or suspended under the following circumstances:

• At the player's own request — if you wish to close your account voluntarily, contact Gempak99 support and any remaining balance (after fulfilling the applicable rollover requirements) will be returned within 5 business days.
• Violation of Terms & Conditions — including holding multiple accounts, identity fraud, bug exploitation, collusion, or any other violation outlined in this document.
• Money laundering activity — any signs or evidence of suspicious financial activity that violates Malaysia's AMLA legislation.
• Self-Exclusion — at the player's own request through Gempak99's responsible gaming programme, or at the request of a legal guardian.
• Regulatory body directives — in circumstances where a legal authority or licensed body requires such action.

In the event of an account suspension pending investigation, Gempak99 will notify the player by email within 48 hours. The player has the right to submit a written appeal to the Gempak99 security team within 30 days from the date of suspension.

The Gempak99 platform is provided "as is," with every effort made to ensure it remains available and functioning properly at all times. That said, Gempak99 cannot guarantee 100% platform uptime due to technical factors, scheduled maintenance, or third-party disruptions beyond our control.

• Gempak99 is not liable for any losses resulting from internet connection disruptions on the player's end during an active game session.
• In the event of a technical disruption caused by Gempak99's systems, all affected bets will be reviewed and refunds issued where applicable.
• Gempak99 is not responsible for any financial decisions made by players based on information or tips obtained from sources outside the platform.
• Gempak99's maximum liability to any player under any circumstances is limited to the total amount deposited by that player in the 30 days preceding the claim.

Playing on an online casino platform carries real financial risk. Gempak99 makes it clear that this platform is for entertainment purposes only and should not be treated as a source of income or a solution to financial difficulties. If playing is beginning to have a negative impact on your life, please use the responsible gaming tools provided or visit our Responsible Gaming page us.

Gempak99 reserves the right to amend, update, or replace any part of this Terms & Conditions document at any time in response to operational needs, legal changes, or policy improvements.

• All material amendments will be communicated to registered members via email with a minimum notice of 7 days before the amendments take effect.
• Minor amendments that do not affect players' financial rights may take effect immediately upon updating the "Last Updated" date at the top of this document.
• Continued use of the Gempak99 platform after amendments take effect will be considered acceptance of the revised terms.
• If you do not agree with the amendments made, you have the right to close your account before they take effect and withdraw your remaining balance.

The latest version of Gempak99's Terms & Conditions is always available on this page and via the link in the footer of our platform. We encourage players to check this page regularly, especially before making a deposit or participating in any new promotions.

For any enquiries, clarifications, or complaints relating to these terms, please contact the Gempak99 support team via support@gempak99.express. All written enquiries will be responded to within 2 business days.